Privacy Policy

1. Our Commitment

At Saloni, your privacy is paramount. This Privacy Policy explains how Saloni ("we", "us") collects, uses, discloses and safeguards your information when you use our beauty-services marketplace (the "Platform"), available as a mobile-first web app and as native iOS/Android apps. We are committed to protecting your personal data and your right to privacy in compliance with applicable data-protection laws, including the Israeli Privacy Protection Law 5741-1981 and, where relevant, the EU General Data Protection Regulation (GDPR).

2. Information We Collect

Information you provide directly:

• Account data: full name, email address, phone number, profile photo, language preference, and approximate location.
• Phone verification: we collect your phone number and verify it locally to confirm your identity. We do not use an external SMS provider for verification.
• Booking data: appointment requests, confirmed and completed appointments, cancellations, no-shows, and booking notes.
• Waitlist data: preferred dates, times and services when you join a waitlist.
• Business data (owners): salon name, description (in EN/HE/AR), category, photos, logo, services, pricing, staff, working hours, availability blocks, and promotions.
• Social content: posts, stories, comments, likes, and reviews you create. Media you upload (photos and videos) is stored to serve it in the app.
• Messaging: messages you exchange with a business through in-app chat related to a booking.

Information collected automatically:

• Geolocation: with your permission, your device's approximate location is used to show nearby salons and on the map view. You can revoke this at any time in your device settings.
• Push & device data: with your permission, we register a web-push subscription to send booking confirmations and reminders. We store a subscription endpoint and encryption keys, your browser user-agent, and an analytics event log.
• Usage data: pages viewed, taps, and interaction logs used to improve the Platform.

3. Notifications

We send in-app notifications, emails and (where permitted) push notifications about your bookings, reminders, waitlist offers, and account activity. You control which notifications you receive and through which channels (push, email, in-app) in Notification Preferences. Push and email reminders are only sent for confirmed appointments, according to the reminder times you choose.

4. Payments & Billing

Business-owner subscriptions and one-time featured placements are processed by Stripe. We never receive or store your full card number, CVV or other raw card details — Stripe handles payment data securely. We store a reference to your Stripe customer and subscription so we can manage your plan and show your billing status. Subscription fees are billed in Israeli Shekels (₪ / ILS).

5. How We Use Your Information

• To create and manage your account and verify your phone number.
• To process bookings, send reminders, manage waitlists, and connect clients with salons.
• To display business profiles, services, posts, stories, reviews and promotions.
• To process subscription and featured-placement payments for business owners.
• To send push notifications and emails about your appointments and account.
• To compute ratings, reviews and reliability indicators.
• To improve our services, troubleshoot issues, ensure platform security and prevent abuse.

6. Sharing Your Information

We do not sell your personal data. We share information only as follows:

• With beauty businesses you book with: your name, contact details, and booking notes, so they can fulfil your appointment.
• With clients (for business owners): the business information, services and content you publish.
• With Stripe: payment data for subscription billing, under Stripe's own privacy policy.
• With service providers: hosting, analytics and email-delivery providers who help us operate the Platform, under confidentiality obligations.
• When required by law: to respond to legal obligations or to protect our rights, safety and the safety of others.

7. Geolocation

Location access is optional. When granted, your approximate location powers the "Near You" discovery and map view. We do not continuously track your location in the background. You can disable location access at any time through your device or browser settings, and the app will continue to work without nearby features.

8. International Data Transfers

Saloni and its service providers may process and store data in countries outside your country of residence. Where this occurs, we take steps to ensure appropriate safeguards are in place to protect your data in accordance with applicable data-protection laws.

9. Data Security

We use industry-standard measures to protect your data: encrypted transmission (HTTPS), secure password hashing, and row-level access controls that ensure each user can only access their own records and the records shared with them. Payment information is processed entirely by Stripe and never touches our servers. No method of transmission or storage is fully secure, but we work to protect your data using reasonable technical and organisational measures.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete personal data.
• Request deletion of your account and personal data.
• Restrict or object to certain processing of your data.
• Withdraw consent for location, push notifications and marketing at any time.
• Receive a copy of your data in a portable format.

You can manage notification preferences in the app, update your profile at any time, and request account deletion from your Profile settings or by contacting us. After deletion, we remove your personal data within 30 days, except where retention is required by law.

11. Data Retention

We retain your data for as long as your account is active. Booking, transaction and accounting records are kept for as long as legally required. You may request deletion of your account at any time. Reviews and posts you publish may be retained to maintain the integrity of the marketplace after account deletion, with personally identifying information removed where possible.

12. Children's Privacy

Saloni is not intended for users under 16 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Where consent is required, we will ask you to accept the updated policy. Continued use of Saloni after changes take effect constitutes acceptance of the updated policy.

14. Contact

For any privacy questions or to exercise your rights, please contact us. We will respond in accordance with applicable law.